CECI

Conversational Customer Experience

CECI, a Cassava AI proprietary solution, is an AI-powered chatbot designed to revolutionise customer service and support. This advanced AI can be integrated into your ecosystem to provide smooth, informative and customised responses to customer queries.

Information Retrieval

CECI can retrieve information from multiple sources to provide users with relevant answers to their questions. The chatbot understands natural language queries and responds intelligently to requests.

Automation

Automate routine tasks or processes such as scheduling appointments, booking flights, ordering products, and making reservations.

Problem Diagnosis

Diagnose issues, provide troubleshooting solutions, offer recommendations, or escalate complex issues to human support teams using CECI intelligent troubleshooting and support capabilities.

Tailor User Interactions

Tailor user interactions and responses based on their preferences, interaction history or profile information to create personalised experiences and recommendations.

Payment Platform

Make payments, transfer funds, update account information or submit forms using the CECI interface.

Feedback Collection

Collect user feedback to improve performance, integrate with backend systems to access data and perform actions, and benefit from exceptional analytics and reporting tools.

Multilingual

CECI supports multiple languages and caters to a diverse user base, allowing for users to interact in their preferred language.

Accurate Responses

CECI maintains context throughout conversations to allow for deeper user understanding and to provide accurate responses.

Diverse Use Cases

CECI serves multiple industries that include financial services, education, travel, government, technology, retail and more.

The power of CECI

CECI reimagines customer experiences and support for the organisation, allowing you to provide 24/7/365 support and insights. Easily integrated, CECI leverages your data and knowledge base to reimagine interactions with your organisation.

Increase productivity

By automating repetitive tasks and providing accessible self-service capabilities, freeing up human agents to focus on complex, value-add activities.

Immediate responses

Immediate responses to queries and requests eliminates the need for customers to stay on hold, speeding up issue resolution and improving customer satisfaction.

Automate routine tasks

Reduce your reliance on human agents by automating routine tasks and support interactions and cut staffing and operational expenses.

Personalise interactions

Personalise interactions based on user profiles, preferences and historical data to create tailored recommendations and assistance.

Handle multiple conversations

Handle multiple conversations simultaneously and scale to accommodate large volumes of users without delays or a loss of service quality.

24/7/365 availability

24/7/365 availability allows users to access assistance and information on demand.

Capture valuable data

Capture valuable data around user interactions, preferences and behaviour which can be used to gain insights, transform customer stickiness, inform decision-making and drive improvements in products and services.

What CECI can do for you

Reimagine customer service, engagement and stickiness with CECI, built on the foundations of next-generation technology. We understand that the customer must come first and that building customer loyalty and engagement demands high-level, capable technology.

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